Christina Kantrud

"Sydnee went way beyond the call if duty. The DMV has cancelled my registration for lack of coverage and she helped me figure out that it was my old insurance company who cancelled me for non payment. They did not contact me and I was in the middle of moving. I have not ever been without insurance and this experience was really scary. Sydnee was so gracious and kind as I was pretty emotional. You are the greatest Sydnee!I am so happy that I am now with you wonderful people here at State Farm."

"This office goes above and beyond for their customers. I have never had to ask for anything more than once, and I have always had a response in a timely manner. They even contacted the Washoe County Parks Dept. for me when I was running behind on my responses, and got me the special use insurance I needed for my daughters wedding. Highly recommend Christina Kantrud and her office for all your insurance we needs."

"Absolutely amazing customer service! Always incredibly friendly and helpful. Stephanie is simply the best! I have been with them for quite a few years and I highly recommend this team - I wish I could give them more than just 5 stars. Whether it's by phone or email, they get back to you ASAP on every inquiry or request."

"I've been with StateFarm for years but moved over to this office maybe 2ish years ago, and they are AWESOME! They instantly reviewed my policy to get me better coverage with better prices when I switched to them- I just upgraded to a newer vehicle and was able to switch over my coverage instantly with no extra cost or headache. Seriously cannot recommend them enough. PS. They always pick up when you call and get you the help/answers instantly!"

"I highly recommend Christina Kantrud and her staff to take care of your insurance needs. Their customer service, quick response time and willingness to go above and beyond what is needed is what has kept me as a loyal client of hers for almost a decade. Thank you, Christina, Sam and everyone else. You're the best!"

"Laura was able to save me over $100 a month on my auto insurance and $50 a month on my homeowners insurance. On top of that I got refunded $600 from my previous insurance. She was able to get me covered immediately and get better coverage for a lower premium and lower deductible! Thank you so much!"

"Nothing bad to say about Christina Kantrud. She's a very nice individual. But her staff and the other people running her office (because she clearly is never available to chat), have ran this office into the ground. They take weeks to get back to you with information. They cancel policies without notice. One person who works under her sent a "text" from her personal cell phone to tell us information regarding our house, but oddly enough we never got that "text". The front desk lady constantly says "I'll give them that information" but somehow it never got through. All in all, wouldn't recommend this location. They've gotten too big for their own good, and I assure you if you setup with this office you'll be writing a review the same way I am."

"I've bounced between a few agents since my original one retired but found my accounts were getting messed up and it was difficult to talk with the agents. I transferred over to this office a few months ago and everything has been SMOOTH SAILING! Whoever answers the phone, I think her name is Pascal (sorry if I heard wrong), is just the most pleasant person to talk to! She has always been so friendly and helpful every time I call, and anyone who has had to call an insurance office knows that is a rarity! Thank you for being so reliable and helpful!"

"Over all staff friendly but after my wifes accident that happened at my work which is a gated property requires a key code to enter. They took my discounts as well as charged me x amount of dollars raiding my rates understood but dbl indemity isnt right. They kept telling me after 3 yrs my rates would start to decline again well that was june. I bought a new truck called from dealer then call gave vin# which was entered wrong another issiue with them they found mistake fixed at my expense so now 3 strikes for them. But the ending factor was when i recived a bill stateed they were takeing an additional amount for a reason which they did not include called cs and was told it was for a policy change two things here vin correction if so two bad your mistake wont pay for it. Two if it was a policy change that i told them to not make that change again to bad your mistake plus if it were to go through it was to be done the 22nd because state farm will back date your policy to make more money. I stated the 22nd because that was my billing date again to bad your mistake you pay for it not me. All in all must say since my wifes accident your office had railroaded me lied to me and basically ripped me off."

"I have been with State Farm for 50 years. For the first 42 years I had a single agent, then Christina for the last eight years. I just changed agents today after the third issue with my autopay payments in the last year. They are nice people, but we just do not "click". It appears that I expect more from my agent than they were prepared to give. Between my business and personal insurance I have 12 policies. I would say that compared to my previous agent they are mediocre. You could do worse, but I am hoping to do better with my new State Farm agent. Now October 12th: I just read the reply to this review. You insult my intelligence! I know I have to update you when my account changes, but I shouldn't have to do it more than once. Mediocre may have been too faltering!"

"So a few months back, I had a situation where I had lost my car keys, i had to have a locksmith come and make new keys for my vehicle. Luckily I called my agent Stephanie and she was able to get me a reimbursement for the key replacement. I had no clue it was covered in my policy. I went down that same afternoon and had a check ready for me. I really appreciate how friendly the staff is at this location. Also if you don’t have the trip tracker set up in your car I suggest you do, I save about $16 every month. Every penny counts. Thank you Stephanie for being so awesome."

"Always quick with competitive rates for our fleet of. trucks. Managed to get my Porsche covered and insurance emailed within 15 minutes so i could drive home with plates.Handled a claim where we were responsible so effectively that never heard from other driver who we hit. We have been with many other companies and agencies and we get the best service and rates. All our insurance cards are in the email so always have quick access plus always get reminders before policy lapses so we avoid Nevada DMV penalty. We know that State Farm stands behind us , the rates are fair for our business and the agent looks after the hassles so we can run our business."

"I have been with this company for so many years and I'm extremely pleased. Stephanie Glass has always been a Superior at her job! Stephanie will go above and beyond to make sure that her customer will be satisfied. Great environment in the whole office and very knowledgeable."